Lloyds Bank Foundation Development Team wanted a learning partner to walk alongside them as they developed new ways of working with local communities and small charities to re-imagine how services could be designed, funded and delivered to become more resilient and sustainable. They wanted a partner who would facilitate their learning, act as a critical friend and apply developmental evaluation methods to their work.
We are currently three years into our five year partnership. We work closely with the team to reflect on their actions, decisions and learning using a mix of informal and formal reflection and feedback sessions. We also gather insights from the charities, communities and other partners they work with, to understand how the team’s support contributes to them making change in their local services and working relationships.
When the team develops a new product or service to support small charities, we help them design evaluations that help them learn, improve and understand the impact they make.
As we move into the fourth year of the partnership, we are working closely with the six communities where the team is supporting local people and organisations to explore system-wide innovation and change, with the aim of improving the sustainability of services that support people to overcome complex issues. We are supporting each community to define the change they want to see, and to create plans for learning from and evaluating their work.
In the spirit of continuous learning, we share our findings frequently with the team, including quarterly formal feedback sessions and informal feedback as needed. We also produce a report at the end of each year summarising how the work has developed over the year, key learning points that can be shared, and areas for attention in the coming year.
The team uses our insights to:
We’re all still learning together.